How to post a failed depreciation journal
- Log in to Asset.Guru
- Navigate to the Reports page using the navigation panel on the left hand side of the page
- Click Journal Report
- Select the report Start Date
- Select the report End Date
- Click Run Report
- If there are any failed or queued journals, this will be indicated under the Status heading of the report. If you are an Account Owner you will see a red Retry posting failed journals button appear next to the Run Report button (pictured below). To retry posting these journals, click the red button.
- Reasons for an error to occur could be:
- The user that initially connected Asset.Guru to your accounting software no longer has permissions to create journals. Reconnect with a user that can create manual journals.
- Your accounting package needs to be reconnected.
- The journal is attempting to post to a locked accounting period.
- The Asset Type is mapped to an account that has been changed (renamed/numbered). Review the Asset Types to confirm it is mapped to the correct accounts.
- Connected accounting software API limits were exceeded during the minute that Asset.Guru was attempting to post the journals.
- If your journals remain queued or return an error in the status column, please contact support for further assistance.
